Privacy PolicyEffective January 2025.

01. Who We Are

This privacy policy applies to the website of The City Academy, Kalaburagi (also known as The City Academy Zam Zam Colony), located at Zamzam Colony, Hagarga Cross, Ring Road, Kalaburagi — 585104, Karnataka, India. Our website address is https://cityacademygulbarga.in.

We are a Karnataka State Board school established in 2000. Our UDISE registration number is 29041109221, issued by the Ministry of Education, Government of India.

02. What Information We Collect

When you use any of the enquiry, contact, or careers forms on our website, you may provide us with:

• Your name (parent or guardian name)
• Your child's name and the class they are applying for
• Your phone number
• Your preferred contact time
• A message you choose to include

We do not collect payment card details, Aadhaar numbers, bank account information, or any sensitive personal data through this website.

We also collect standard website usage data automatically — such as which pages are visited, how long visitors stay, and which devices are used. This data is anonymised and does not identify individual people.

03. How We Use Your Information

We use the information you provide through forms exclusively to respond to your enquiry — to call you back, answer your questions, and guide you through the admissions or hiring process.

When you submit a form, WhatsApp opens on your device with a pre-filled message. You choose whether to send that message. If you do not send it, your information is not received by the school.

We do not use your personal information for marketing to third parties, for advertising, or for any purpose unrelated to your direct enquiry with The City Academy.

Anonymised website usage data (page views, device types) is used to understand how visitors use our website, so we can improve it. This data cannot be used to identify individual visitors.

04. How We Protect Your Data

Our website uses industry-standard HTTPS encryption for all data transmission. This means information entered in forms is encrypted between your device and our server — it cannot be intercepted by third parties in transit.

Form submissions are sent directly to the school office via WhatsApp — a platform with its own end-to-end encryption. We do not store form data in a public database accessible from the internet.

To protect against automated spam and abuse, we use rate limiting technology that temporarily restricts excessive submissions from the same source. This process does not store any personal information.

05. Third-Party Services

This website uses the following third-party services:

06. Your Rights Under India's DPDP Act 2023

Under the Digital Personal Data Protection Act 2023 (DPDP Act), you have the following rights regarding any personal data we hold:

To exercise any of these rights, please contact us using the details in Section 09.

07. How Long We Keep Your Data

Enquiry details shared via WhatsApp are retained in the school's WhatsApp account as long as the conversation is active. Like any WhatsApp conversation, you can delete messages from your end at any time.

Anonymised website analytics data is retained for a maximum of 26 months, as per standard practice. It cannot be traced back to individual visitors.

If you would like any specific information about your enquiry deleted, contact us directly and we will action the request within 30 days.

08. Children's Privacy

Our website is intended for use by parents and guardians, not by children directly. We do not knowingly collect personal data from children under 18 through this website.

When parents provide their child's name and class in an enquiry form, this information is used only to process the specific admissions enquiry and is not shared with any third party, used for profiling, or retained beyond the admissions process.

09. Contact Us About Privacy

If you have any questions about this privacy policy or wish to exercise your rights under the DPDP Act 2023, please contact us:

We will respond to all privacy requests within 30 days, as required by the DPDP Act 2023.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in how we operate our website or changes in applicable law. When we make material changes, we will update the effective date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.